SubhYatra Driver App Privacy Policy

Last Updated: September 21, 2025

Introduction

Welcome to SubhYatra Driver App ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our driver application for ride-booking services.

Information We Collect

1. Personal Information

• Profile Information: Name, phone number, email address, profile picture
• Location Data: Real-time GPS location for trip tracking and navigation
• Vehicle Information: Vehicle details, license plate, vehicle documents
• Identification Documents: Driver's license, vehicle registration, insurance documents

2. Device Information

• Device model, operating system version, unique device identifiers
• App usage statistics and performance data

3. Trip Information

• Trip history, earnings, ratings and reviews
• Customer pickup and drop-off locations
• Trip duration, distance, and fare information

How We Use Your Information

1. Service Provision

• Matching drivers with customers for ride requests
• Real-time GPS tracking for trip monitoring
• Payment processing and earnings calculation
• Customer support and dispute resolution

2. Safety and Security

• Background verification of drivers
• Fraud prevention and detection
• Emergency contact and safety features

3. Communication

• Sending trip notifications and updates
• Customer support communications
• Service announcements and updates

Information Sharing

1. With Customers

• Driver name, photo, vehicle details (for trip matching)
• Real-time location during active trips
• Contact information for coordination

2. Service Providers

• Payment Processors: For payment processing (Razorpay)
• Notification Services: Push notification delivery (OneSignal)
• Cloud Storage: Data backup and synchronization (Firebase)
• Maps and Navigation: Location services (Google Maps)

3. Legal Requirements

• Law enforcement requests
• Regulatory compliance
• Court orders and legal processes

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: All sensitive data is encrypted in transit and at rest
• Access Controls: Limited access to personal data on a need-to-know basis
• Regular Audits: Security assessments and vulnerability testing
• Data Minimization: We only collect necessary information

Your Rights

You have the following rights regarding your personal information:

1. Access

• Request a copy of your personal data
• View your trip history and earnings

2. Correction

• Update your profile information
• Correct inaccurate data

3. Deletion

• Request deletion of your account and associated data
• Data portability options

4. Opt-out

• Disable location tracking (may affect service functionality)
• Opt-out of promotional communications

Third-Party Services

Our app integrates with the following third-party services:

1. OneSignal

• Purpose: Push notifications for trip updates
• Data Shared: Device token, notification preferences
• Privacy Policy: https://onesignal.com/privacy_policy

2. Google Maps

• Purpose: Location services and navigation
• Data Shared: GPS coordinates, route information
• Privacy Policy: https://policies.google.com/privacy

3. Razorpay

• Purpose: Payment processing
• Data Shared: Payment information, transaction details
• Privacy Policy: https://razorpay.com/privacy/

4. Firebase

• Purpose: App analytics and crash reporting
• Data Shared: Usage statistics, error reports
• Privacy Policy: https://firebase.google.com/support/privacy

Data Retention

We retain your information for the following periods:

• Account Data: Until account deletion + 90 days
• Trip Data: 7 years for tax and legal compliance
• Payment Data: 7 years as required by law
• Location Data: Real-time only, not stored permanently

Cookies and Tracking

Our app may use cookies and similar technologies for:

• User authentication
• App performance monitoring
• Fraud prevention

Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Sending a notification through the app
• Updating the "Last Updated" date

Regulatory Compliance

This Privacy Policy complies with:

• GDPR (General Data Protection Regulation)
• CCPA (California Consumer Privacy Act)
• Indian IT Act and data protection regulations
• Google Play Store requirements

---

By using SubhYatra Driver App, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.